What do people say about us?
Repair:
Tom, I guess you may have heard what happened to the lovely new Terrain last Friday - broadsided! It is now in your collision department getting new doors. Please express my thanks to Jim and Bruce for their kindness and help. They made a horrible day a little easier to take. Also your Dad and Terry were most kind. You have a great staff. Also I forgot to tell you that the accident reporting form was a HUGE help as I was so shaken up. It ensured that I had all the information for the insurance company and also used the ONSTAR to get the police. the other driver was just going to get the insurance info and leave. Needless to say I picked up another accident reporting kit when I brought the car in.
M.R., Brantford
It was wonderful to be greeted by my first name.....as a friend would be greeted. I was made to feel like a VIP!!! How good is that??
J.M., Vineland
People are convinced that the truck is a replacement rather than a repair!…that speaks more loudly than words! A big thank you for all your help in liaising this repair through with the insurance company. It made a stressful situation a lot easier. You’ve got a great team. Well done – and thanks again!
R B., Grimsby
Hi Tom, I’d like to thank you and your staff for an unforgettable wonderful experience at your dealership. I needed to purchase new wiper blades for my 2009
S.Pearson.
Service:
The service provided by Wills is outstanding and should be used as a base line for other dealerships. I have dealt with another dealership in Hamilton and can only say that their service is pathetic. I would take my vehicle in for service, only to leave with more problems than I went in with....take a look at the history using the VIN # and see for yourself.Other organizations have a lot to lear from Wills! They get the job done right the first time! That is what customer service is all about.
-D.B, Beamsville
Hi Jim, I thought I would let you know that I am very satisfied with the service that I received. Dan looks after me well and talked with me before going ahead with the repair. I find your staff very helpful and friendly and Wills should be proud of their team. The service provided by Wills is outstanding and should be used as a base line for other dealerships. I have dealt with another dealership in Hamilton and can only say that their service is pathetic. I would take my vehicle in for service, only to leave with more problems than I went in with....take a look at the history using the VIN # and see for yourself.Other organizations have a lot to lear from Wills! They get the job done right the first time! That is what customer service is all about.
-D.B, Beamsville
B.R., Beamsville
Great people to business with: Owners say hello and ask how's it going! Many owners of other dealerships and other businesses never do, that's a fact. Dan the service advisor is awsome and is very friendly and knows what is happening at all times with my Truck. He advises me what services should be done to keep my Truck running smooth. The best service advisor I' ve ever worked with. All the staff say hello and ask how things are going, maybe it's because we live in a tight community here in Grimsby. Keep up the great work and services Wills ! :)
M.F, Grimsby
This was the first time that I had tried the internet service booking; I was extremely pleased with how easy and efficient it was. The staff bent over backwards to meet my needs (I was very pleased with them as I had a tight schedule).
J. G., Smithville
Joe my service advisor was very friendly and helpful and Smiley as his last name says (I'll bet he gets that all of the time). I had to drop my vehicle off after service was closed on the Saturday but was called soon after they had looked at my vehicle on the Monday morning. The gentleman who came to pick me up in the courtesy shuttle was also very friendly and courteous. This was my first visit to Wills Chevrolet and I will be returning for service to this location in the future.
-C.Y., Beamsville
-C.Y., Beamsville
I enjoy bringing my cars in for service. The employees are friendly and very helpful. I have no complaints. I highly recommend Wills Chevrolet to anybody.
-D.B., Smithville
I am very happy with the service we receive from your dealership. Dan has been most helpful.
-B.R.. Beamsville
I am writing to let you know that Dan was great in fitting me in on Saturday and addressing everything. He was wonderful.
-J.U., Beamsville
Great business leaders attract good employees. The ownership/management team are admirable business leaders. The staff they employee are true professionals who appreciate the customer for who they are and what they mean to the company.It was great to see a well respected employee from a GMC dealership that had recently closed, working at Wills. Joe Smiley is a top notch Service Advisor and a good catch for the Wills team.
-M.M., York
Dan Turner is THE BEST!!!!
K.S., Grimsby
K.S., Grimsby
Wills has been excellent for service. I have also used XXXXXX in XXXXXX and my survey would indicate exactly the opposite; I will never go there again. It's amazing to me the differences between dealerships, Wills is a keeper for sure.
K.M., Vineland
Please mention to Joe Smiley that he is wonderful. What a find.
J.E., Smithville
J.E., Smithville
The Service Manager was the nicest manager yet and answered all questions and was knowledgeable and did not make me feel rushed.
B.H., Grimsby
As always I had a wonderful experience at Wills thanks to the friendly and knowledgeable assistance of the service department.
-R.J., Hamilton
As always I had a wonderful experience at Wills thanks to the friendly and knowledgeable assistance of the service department.
-R.J., Hamilton
When I found out I needed a lower intake manifold gasket replacement, I was shocked, as I expected my problem to be a water pump at most. Jim and Joe made what could have been a very unpleasant experience seem much better with their positive attitude and assistance.
M.K., Grimsby
Thank you for the coffee, but most of all for getting me out in a very timely fashion in consideration of my situation at the time.
B.M., Stoney Creek
Excellent, thorough work completed on a timely basis. Well done!
M. B., Beamsville
Joe in the Service Department is a dream to do business with....more business owners, in other fields of service, would be extremely happy to have their employees interact with their clients half as well as Joe.......I have dealt with him only two times in the past, this time and again on Jun 2, for an unrelated service call, he was wonderful both times.....I enjoyed my visit thanks to Joe, and the girls, in where I picked up my keys....kudoos to the dealership for employing great people......
M.B., St. Catharines
To everyone in the Service Department, thank you for all your help. I appreciate all that you have done to get me on my way!
To everyone in the Service Department, thank you for all your help. I appreciate all that you have done to get me on my way!
M.M., St Anns
As per usual, the all of the staff were very friendly and made me feel welcome. They seemed to appreciate me going there for service!
J.G., Smithville
As always, my SAAB received perfect service. Thanks!
N.B., Welland
Sales:
I would like to thank Dave Horncastle for his assistance in facilitating this purchase and Richard Wills for his professionalism and kindness during the sale and delivery of my 2011 Cruze. I would also like to recognize the staff member that prepared my car for delivery they did an absolutely amazing job. Thank you, it is certainly worth the drive to Grimsby. I will highly recommend purchasing a car at Wills Chevrolet.
R.L., Niagara Falls
I would like to thank Dave Horncastle for his assistance in facilitating this purchase and Richard Wills for his professionalism and kindness during the sale and delivery of my 2011 Cruze. I would also like to recognize the staff member that prepared my car for delivery they did an absolutely amazing job. Thank you, it is certainly worth the drive to Grimsby. I will highly recommend purchasing a car at Wills Chevrolet.
R.L., Niagara Falls
Dear Tom, We would like to say thank you for all your help with our daughter'snew car purchase. Our daughter was very pleased with the service she received at your dealership. You came highly recommended to us and we will not hestiate to recommend you to friends and family. You've restored our faith in GM dealerships.
Yours sincerely,
P&D Z., Grimsby
We use Wills because we were not always satisfied with the dealer's service where we actually bought the cars. We own 2, 2007 Impalas. The service people at Wills are always courteous and friendly, even if we are just in for an oil change. I intend to buy my next GM there, likely a pick up, when the time comes.
K.H., Vineland
Over the years of buying GM vehicles for myself and with other family members at different Niagara dealers this was my first buy from Wills. It was great to see such a well run and clean dealership. Also appreciated the friendliness of owner Tom Wills, the help and overall attitudes of the other staff members. Last but surely not least, the enthusiasm, friendliness, knowledge and the after-sales follow up make your sales staff great assests to GM. It would be appreciated if you could thank everyone at Wills for exceeding my expectations. I would recommend them to anyone.
P.S. The car is great too!
W.B., St Catharines
Shuttle:
I really was very happy with the shuttle service that brought me from the dealership and back home and back to the dealership when my vehicle was ready. The driver was courteous and safe.
A.D., Grimsby
A.D., Grimsby
Driving my husband to hospital in Burlington for a pre-op appointment our car died in bitterly cold weather. The tow truck dispatch told us they were 45 minutes away. That translates into risk time for two elderly people waiting in a dead car in sub-zero temperatures. Cell phone on ‘low battery’ I called the Wills dealership and they put me on to Eric who said he would find us in his shuttle and we could wait in the warm vehicle. Eric arrived in good time and the trick was to get me safely out of the driver’s side and into the shuttle. Eric flattened himself our car and judged the right moment to open the door so I could get out with 16-wheelers roaring mere inches away. We were comfortable with Eric for an additional 25 minutes before the tow truck arrived. He handled everything with the operator before taking us to Wills. A courtesy vehicle was arranged, we were kept up to speed as to the problem, service time and told when the car was ready.
We just thought you should know how satisfied and confident we feel about doing business with Wills.
Grateful customers,
G.C., Grimsby
Samples of Community Participation:
West Niagara YMCA - Wills Family Donates $25,000
See the story here
Chevy Car Show – 4 years. Wills on-site showcase of classic, vintage, hot rod Chevrolets, free registration. Free community day with music, door prizes, free custom Car Show t-shirts, and a highly successful fundraiser charity BBQ. Attracted people from all over Ontario and NY State.
See the story here
Chevy Car Show – 4 years. Wills on-site showcase of classic, vintage, hot rod Chevrolets, free registration. Free community day with music, door prizes, free custom Car Show t-shirts, and a highly successful fundraiser charity BBQ. Attracted people from all over Ontario and NY State.
Wills Red Fridays:
I recently received your company newsletter and I must say that as the Commanding Officer of 1626 Royal Canadian Army Cadet Corps, and as the father of a member of the Canadian Forces deployed to Afghanistan, I am pleased to see the support you are showing our Troops.
K.M.B.
Captain
Tim Hortons ‘Bowl For Kids Sake’ Event.
Commercial Retail Trophy Winner: Wills teams participated and won the award for Most Raised every year for the past 8 years.
Hospital Foundation:
Wills Chevrolet Buick GMC - Hall of Honour Recognition Wall.
“As of today, our records indicate that your philanthropic generosity now places you in the Patron category of the Hall of Honour.”
Alzheimer Society Niagara Foundation:
We would like to extend our sincere appreciation for hosting an Alzheimer Coffee break. This locally inspired event has become the largest national fundraiser for Alzheimer Societies across Canada. Alzheimer’s disease is the most common form of progressive dementia. Your gift allows us to continue bridging the gap in the programs and services that are vitally needed by those individuals and their families that are dealing with the effects of dementia.
C. M., Special Events Co-ordinator
2011 Tankard – Ontario Men’s Curling Championship.
From Host Committee Chairman “…We depend on community support to offset many of our costs. Without hesitation when asked, you agreed to lend us vehicles at no cost. This letter is just a small recognition of our thanks for being such a wonderful supporter of community events. It is companies such as yours that makes this Town the wonderful place to live that it is.”
